Returns & Exchange Policy

At LACELOVE, your satisfaction is important to us. We aim to ensure every order is delivered with care, quality, and clarity. Below is our detailed return policy to help guide you through our process.

What Can Be Returned

We accept returns on non-lingerie items—such as accessories or non-intimate apparel—if the packaging is unopened and the item remains in its original condition. Returns for change of mind must be initiated within 14 days of receiving your order.

To qualify for a return:

  • The item must be unused, unworn, and unwashed

  • All original tags and packaging must be intact

  • The product must be in the same condition in which it was delivered

Non-Returnable Items

Due to the intimate nature of our products and to uphold the highest hygiene standards, we do not accept returns on the following items:

  • Lingerie (including bras, panties, and sets)

  • Bodystockings

  • Underwear of any kind

We are committed to ensuring that every customer receives brand-new, hygienic items. Thank you for understanding.

Final Sale Items

All items marked as sale, clearance, or purchased during promotional events are final sale and not eligible for return or refund.

How to Request a Return

If your item qualifies for return:

  1. Email us at sales@laceloveshop.com within 14 days of receipt.

  2. Include your order number and a brief description of the return request.

  3. Once approved, we’ll provide a return shipping label at the buyer’s expense.

Returns will only be accepted once the item is received and inspected to ensure it meets the above return conditions.

Refunds

Once your return is approved and processed, a refund will be issued to your original payment method, excluding shipping costs. Refunds may take several business days to appear depending on your payment provider.