Terms & Conditions

Terms & Conditions Effective Date: 4/18/2025

Introduction Welcome to LACELOVE LLC, your trusted destination for premium lingerie and intimate apparel. These Terms and Conditions ("Terms") govern your use of our website, located at www.laceloveshop.com, and any purchases made through our platform. By accessing or using our website, you agree to comply with and be bound by these Terms, as well as our Privacy Policy.

Please read these Terms carefully, as they form a legally binding agreement between you and LACELOVE LLC. If you do not agree with any part of these Terms, you should not use our website or make any purchases.

If you have questions, contact us at sales@laceloveshop.com.

User Account

  1. Account Creation: To access certain features, you may need to create a user account. You agree to provide accurate and up-to-date information.

  2. Security: You are responsible for maintaining the confidentiality of your login credentials.

  3. Account Use: Use the website for lawful purposes only. Fraudulent or unauthorized activities are prohibited.

  4. Termination: We may suspend or terminate accounts for violations without prior notice.

  5. Privileges: Account holders may receive access to promotions, preferences, and history.

  6. Accuracy: You must ensure your account information remains accurate.

Products and Services

  1. Availability: Product availability may change. If unavailable, we will notify you and issue a refund or offer alternatives.

  2. Payments: We accept major credit cards, PayPal, and other methods. You authorize charges for your order total.

  3. Returns & Refunds:

    • Non-returnable Items: Worn, washed, or tagless lingerie, including bodystockings, cannot be returned.

    • Return Process: Items must be in original, unworn condition. Returns must be initiated within 14 days. Return shipping costs are the buyer’s responsibility.

    • Return Acceptance: Acceptance is at our discretion after inspection.

    • Refunds: If accepted, refunds will be issued to the original payment method, excluding shipping.

    • Exchanges: We do not offer direct exchanges. Please place a new order.

Pricing Disclaimer

  1. Accuracy: Prices may change and may not always be accurate due to unforeseen errors.

  2. Errors: We reserve the right to cancel or revise orders with pricing errors.

  3. International Pricing: Prices are in USD unless otherwise stated. You are responsible for customs duties and taxes.

  4. Shipping: Calculated at checkout. Customs or additional international charges may apply.

  5. Promotions: Subject to specific terms and not applied retroactively.

  6. Sales Tax: Applied based on shipping location.

Intellectual Property

  1. Ownership: All content is owned by LACELOVE LLC or licensors and is protected by IP laws.

  2. Trademarks: "LACELOVE" and related marks are our property. Unauthorized use is prohibited.

  3. Limited License: You may use site content for personal, non-commercial purposes only.

  4. Prohibited Use: No copying, distribution, or commercial use without written consent.

  5. User Content: By submitting content, you grant us a license to use it. Ensure it does not infringe on others' rights.

  6. Copyright Complaints: Contact us with concerns and proof of ownership.

User Conduct

  1. Lawful Use: Comply with local and international laws.

  2. No Harmful Activity: No distribution of viruses or disruptive content.

  3. Respectful Communication: Abusive or discriminatory behavior is prohibited.

  4. Accuracy: Provide truthful and accurate information.

  5. No Unauthorized Access: No data mining or hacking.

  6. Respect IP: Do not copy or misuse our intellectual property.

  7. Prohibited Content: No unlawful or offensive content submissions.

  8. Reviews: Must be honest, respectful, and based on actual use.

  9. Security: Keep your credentials secure and report suspicious activity.

Privacy and Data Protection

  1. Data Collected: Includes identification, transaction, device data, and cookies.

  2. Use of Data: For order fulfillment, customer service, marketing (opt-out available), fraud prevention, and legal compliance.

  3. Third Parties: Shared only with trusted service providers and under legal obligations.

  4. Retention: Stored only as long as needed.

  5. Your Rights: Access, correction, deletion, data portability, and marketing opt-out.

  6. Security: Industry-standard protections are in place.

  7. Children: Not intended for users under 18.

  8. Policy Updates: Changes will be posted with updated effective date.

Limitation of Liability

  1. General: We are not liable for indirect or consequential damages.

  2. Product Use: We are not liable for reactions or injuries. Review materials and consult your physician.

  3. Limits: Liability does not exceed the amount paid for the relevant product.

  4. Availability: We do not guarantee uninterrupted website access.

  5. Third-Party Links: We are not responsible for external content or policies.

  6. Force Majeure: Not liable for delays due to events beyond our control.

  7. Indemnification: You agree to indemnify LACELOVE LLC against claims arising from your use.

Dispute Resolution

  1. Arbitration: All disputes will be resolved through binding arbitration.

  2. Process: Conducted via AAA or mutually agreed party in New Jersey or remotely, in English.

  3. No Class Actions: Disputes must be individual.

  4. Exceptions: IP protection or small claims may go to court.

  5. Governing Law: Governed by New Jersey law.

  6. Severability: Invalid provisions will be replaced appropriately.

  7. Opt-Out: You may opt out within 30 days of agreeing to these Terms.

Changes to Terms

  1. Updates: We may update Terms at any time. Changes are effective upon posting.

  2. Notification: Check periodically for updates. Continued use signifies acceptance.

  3. User Responsibility: You are responsible for reviewing changes.

  4. Applicability: Changes apply to all future transactions after posting.

Termination

  1. Termination Rights: We may suspend or terminate access for violations.

  2. Post-Termination: All rights and obligations prior to termination survive.

  3. No Liability: We are not liable for termination consequences.

  4. Surviving Terms: IP, dispute resolution, and liability clauses survive termination.

  5. User Termination: You may terminate by contacting us.

Entire Agreement These Terms, along with our Privacy Policy and any other legal notices, constitute the entire agreement between you and LACELOVE LLC regarding your use of the website.

Contact Us: sales@laceloveshop.com